As an employer, broadly you'll have new duties in relation to everyone working for you:
Who is aged between 16 and 74
Who works in the UK
For whom you deduct income tax and National Insurance contributions from their wages.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.