After an employer’s staging date, they must:
Keep certain records on aspects of their compliance with the new duties.
Preserve those records
Produce those records to the regulator, if requested.
Types of records that must be kept:
By law, there are two different types of records that an employer must keep. These are:
Records about jobholders & workers – E.g. name, National Insurance number, opt-in notice & joining notice.
Records about the pension scheme – E.g. employer pension scheme reference & scheme name & address.
Most of these records must be kept for a minimum of six years, with the exception of those relating to opt-outs, which must be kept for four years.
We can provide more detailed information regarding the record keeping rules upon request.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.